The Competition and Markets authority, whose work on a survey in December 2014, we have based our business ethos, has published research amongst UK businesses which reveals that 54% of those surveyed don’t fully understand the rules on unfair terms. This directly affects how they treat their customers.
This is likely to be a problem for most people and not only in residential property management. Who has the time to read and keep updated the rules on unfair terms?
In response to this problem the CMA has launched a new campaign consisting of videos and guides to inform businesses about what makes a term ‘unfair’ and help them to treat customers fairly.