If it sometimes feels as if your letting agent needs a briefcase to hold all the money they ask from you, help is at hand.
The 2015 Consumer Rights Act clearly states that agents must display their fees. The Property Ombudsman has launched a national campaign with the Chartered Trading Standards Institute to tackle letting agents who are breaking the law by not displaying their fees. Trading Standards Officers have the powers to impose fines of up to £5000 on agents which fail to display fees.
There is good news too. More than 85% of all UK letting agents are signed up with TPO and follow the industry’s Lettings Code of Practice. Ensure your agent is one of them.